FAQ

GENERAL QUESTIONS

Q. My Power is out, how can I get into my house?

A. The only answer we have it to wait until the power comes back on. The opener acts like a lock on the door, which means we cannot get your garage door up in a power outage without damaging your door. Carl’s always recommends carrying a house key to get you into your home. If your garage is like a vault, with the only door being the garage door, there is a feature known as a vault disconnect. It too requires a key, but you can disconnect the opener from the outside of the garage to get you in as needed.

Q. What does “Lead Safe Removal” mean on my proposal?

A. Carl’s Door service is a certified lead removal company. If your house was built before 1974, Carl’s Door Service assumes your garage door has been painted with lead paint. In order to keep the home safe for small children, we take the precautions required by the EPA to safely remove the door from the premises. We will supply you with a “Renovate Right” pamphlet and ask that you sign saying you have received the pamphlet. If you feel your door does not have lead paint we can direct you to a lead inspector who can test your home for lead based paint. Please feel free to give us a call for more information on this process.


REMOTE DEVICES

Q. Chamberlin Repeater (2) – As I understand it, this is the device that translates the HomeLink signal from my current car or cars to the new +2.1 signal.  Do I need two, one for each opener?  What is the cost per unit?

A. Depending on the age of your car, you may be in need of a repeater. We give those to customers at no cost and are reimbursed for them from the manufacturer. You would need one for each opener but you could code the car to both openers. If you have a Car2U system by Lear you have to purchase their repeater kit if you want the embedded remote in your car or cars to work. (Visit their website at http://www.learcar2u.com/ for programming instructions.) In all cases it is recommended that you keep a standard remote in the car in case of power failure when you have a battery backup. The repeater is powered by an additional outlet in the ceiling so when power is out, it won’t send its signal and you cannot get the door open.

Q. A tenant just moved out and I need to remove and recode the existing remotes. How can I do this?

A. It depends on the model you have. If you have a unit with switches in the remotes and on the opener you must change the code on both and make them match exactly. For a Liftmaster opener please go to Liftmaster Remote Coding Process and start with the “Erasing all Memory” and then follow the directions for “Programming the Remote.” 

Q. My Remote works intermittently. Is there a battery I need to replace and where is it? Where can I find batteries for it?

A. All remotes have a battery inside.  Pull the clip off the back of the remote. If you see a screw you will need to remove it in order to get to the battery. If there isn’t a screw, look for a little indent on the side of the remote. Use the clip you removed to lightly pry the unit apart starting in the indent and working your way around. Once it is open you see which battery you need. Carl’s carries most batteries for Liftmaster Remotes or you can find them at any hardware store or places like Radio Shack.

Q. How do I code my HomeLink embedded car remote?

A. Good question, we’re still trying to learn all the tricks! The universal method is to press and hold the two outside buttons on the unit until the light flashes slow, fast, then shuts off. Then hold the remote provided with the opener about 2-3 inches away from the unit and press the buttons of both devices simultaneously until the light flashes slow, fast, then shuts off. Next, go to the opener head which is hanging from the ceiling in your garage, find the “learn” button and tap it like you are dialing a phone. Finally, go to your car and press-hold-release the button you trained to the remote until the lights flash on the opener or the door moves. If this method doesn’t work, check your owner’s manual, call your car manufacturer or check out www.homelink.com.

Q. Do you code the car’s embedded system?

A. No. Carl’s does not get into cars to code them. For more information, see our blog post on embedded transmitters.

Q. Can you make my embedded system work?

A. No, unfortunately Carl’s cannot guarantee we can get your system to work. With the ever-changing technologies it is often impossible to make a car made in 2000 compatible with a motor made in 2014. Please check the links below for help with your system.

Q. How often do you recommend replacing batteries in the remotes?

A. We recommend replacing the batteries in the car remotes and keyless yearly. To help you remember, change them whenever you replace the batteries in your smoke detectors.


PRODUCTS AND SERVICES

Q. How long do service calls take?

A.  The average service call takes from 30 minutes to an hour. However, service calls take as long as needed for our mechanics to get the job done correctly the first time. Each mechanic works at his or her own pace to ensure we give you the best possible service and materials for your time and money.

Q. Do you work on Saturdays?

A. Not at this time, but our office is open from 9-1 for scheduling and informational purposes.

Q. Our exterior aluminum wrap needs to be replaced.  Hopefully the wood behind it is in good condition and can be reused.  Is this part of the proposal?  If not, can Carl’s perform this work or do we need to make arrangement through someone else?  If we need to go to someone else, do you have any recommendations? 

A. The aluminum wrap work is not done as part of the proposal; however, we can add that service if needed. Pricing depends on whether you have a single or double door model and whether the openings are square or not. If any wood is damaged and needs to be replaced, our technicians will give you a firm quote before we do any work and show you the damage. We also have an option of replacing the wood and trim with a textured PVC composite, which is rot resistant. It’s priced the same way as the wrap, however it is a little more expensive.

Q. How long will the spring on my door last?

A. If the spring is correct for your door, their life cycle is generally 10,000 cycles, with one open and one close being a cycle.  If you use your door two times a day you’re looking at a life span of 12-14 years. If your door is cycled five times a day you’re looking at a life span of 5-7 years. There is a way to upcycle a spring and give it a longer life span, just ask your mechanic when they are out replacing your spring.

Q. My spring broke; can you fix it when you come out to my house?

A. Yes, our mechanics carry an array of springs on their truck. However, there are many different size springs and occasionally we have to order some in. If our mechanics do not have the springs they need for your home, they have a clamp available to get your door operational while we order in a new spring for you.

Q. My opener was installed in 1985 when the house was built, do you service them?

A. No, we do not work on openers that do not meet UL325. In 1994, the UL325 standard was developed and requires that all openers must have a non-contact reversing system on the opener. If your opener does not have photocells, we will not work on it. We can replace it for you with one of our Liftmaster professional openers.

Q. What Products do you sell?

A. We sell Amarr and Clopay  residential garage doors, Pro Via and Andersen Pass doors (Entry, Sliders, and French,) and Liftmaster gate and garage door openers.

Q. Do you do anything else aside from garage doors?

A. Yes, we service and install residential garage doors, garage door openers, Liftmaster gate openers, commercial garage doors, entry doors, residential sliders, and French doors. We do not work on commercial entry or pass doors, but we can recommend companies who do.


MAINTENANCE

Q. Is there any maintenance I can do to my door myself?

A. Yes, there is. Carl’s recommends replacing the batteries in your remotes and in your keyless entry every year. We also recommend using WD40 to spray the torsion spring that goes across the top of your door, the sheave wheels or pulleys that are attached to the track, extension springs, and the outside rollers and hinges on the door to help them move more freely and squeak less. Please don’t use grease. WD40 lubricates and then evaporates, grease will stay and catch all the dirt, dust and debris that is in your garage and make your door work poorly. If the hinges in the middle of the door are squeaking, use a dry graphite lubricant on the hinges to quiet them down. We don’t recommend WD40 on the center hinges because it can drip on a car and damage the finish.

Q. What maintenance do you recommend for my door?

A. We recommend you do the general maintenance of lubricating your doors hinges and springs once a year. We recommend having a professional come out once every three years to adjust springs and make sure the door and opener hardware is not damaged or in need of replacement. We also recommend proactively replacing the astragal, springs and sheave wheels (if applicable) on your door every 7-10 years.

Q. How often do you recommend replacing batteries in the remotes?

A. We recommend replacing the batteries in the car remotes and keyless yearly. To help you remember, change them whenever you replace the batteries in your smoke detectors.

Q. Can I wash my garage door? Can I use my power washer?

A. Yes, you can wash your door but please do not use a power washer. Power washers can take the finish off the door and void the manufacturer’s warranty. Carl’s recommends using a high quality car wash and gentle garden hose to clean and rinse your door.  If there is something stuck on your door, use something like Simple Green to try and get it off (nothing abrasive, please!).


PEST & WATER PROBLEMS

Q. I have bugs getting into my garage, can I do anything to keep them out?

A. Unfortunately, no. Bugs have the ability to get into the smallest places conceivable. There is nothing on the market to make a house or door bug proof. There are features out there to turn your garage into a screened in room but that doesn’t keep the pests out.

Q. I have mice and snakes getting into my garage, HELP!

A. There are a few things you can try, but they are not fool proof. The first is to put stainless steel wool in the ends of the rubber on your door. Mice hate chewing on it as much as we dislike chewing on silverware. The next recommendation is a product called Repels-All which is made by Shotgun. Spray it in an arch around the garage door. The nasty smell lasts only for a day or two for humans, but the oil stays in the ground to keep out the pests.

Q. Whenever there is a hard rain, I get water in my garage. What can I do to stop it?

A. There isn’t anything anyone can do to stop the water. We can try and slow it down with things like Threshold or new astragal; however, water will always try and find its lowest level and since water can get through a pin hole, there is no way to completely stop the water.


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